Website & AI Assistant platform for local service businesses

Privacy Policy

Last updated: 2 March 2026

Kopaxy respects your privacy. This Privacy Policy explains how personal information is collected, used, and protected when you interact with websites and services powered by the Kopaxy platform.

Kopaxy is a website platform operated by Octopus Team Pty Ltd (Australia), trading as Kopaxy and No Ads Agency.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • Local businesses visiting or activating websites offered through Kopaxy

  • Visitors to the Kopaxy platform website (kopaxy.com)

  • Individuals submitting enquiries through electrician websites powered by Kopaxy

This policy applies across all current and future Kopaxy website templates and services.

2. Data Controller

For the purposes of applicable data protection laws, the Data Controller is:

Octopus Team Pty Ltd (trading as Kopaxy and No Ads Agency)

3. Information We Collect

a, Information you provide

From local business owners:

  • Name

  • Business name

  • Email address

  • Phone number

  • Business address

  • Account and service-related information

  • Subscription and billing information

Payment details are processed securely by third-party payment providers and are not stored by Kopaxy, No Ads Agency, or Octopus Team Pty Ltd.

From website visitors submitting enquiries:

  • Name

  • Business name

  • Email address

  • Phone number

  • Message content

  • Any other information voluntarily submitted through forms or chat tools

b) Information collected automatically

We may automatically collect limited technical information, including:

  • IP address

  • Device and browser type

  • Pages visited and interactions

  • Referring URLs

  • Basic usage and performance data

This information helps maintain security, reliability, and service quality.

4. Use of Communications & Consent

By submitting information through our websites, you may consent to receive communications relating to your interaction with the service.

These communications may include:

  • Transactional messages
    (e.g. account activation, service notifications, enquiry follow-ups)

  • Marketing or promotional messages (optional)
    (e.g. service updates, optional upgrades, new features)

Communication channels may include:

  • Email

  • SMS

  • Voice calls (including automated calls)

  • Messaging platforms supported by our systems

You can opt out at any time by:

  • Replying STOP to SMS messages

  • Using unsubscribe links in emails

  • Contacting us directly

5. Use of Automated & AI Systems

Kopaxy uses automated and AI-powered systems to:

  • Respond to enquiries

  • Handle inbound calls and messages

  • Send confirmations and follow-ups

  • Assist with service delivery

These systems may operate without human supervision and may make automated decisions based on the information provided.

Kopaxy, No Ads Agency and Octopus Team Pty Ltd do not provide trade, or emergency advice, and automated systems should not be relied upon for urgent or safety-critical matters.

6. How Information Is Used

We use personal information to:

  • Provide and operate the Kopaxy platform

  • Activate and maintain websites

  • Process subscriptions and payments

  • Communicate with users

  • Improve system performance and reliability

  • Meet legal and regulatory obligations

7. SMS Communications

Kopaxy and participating businesses using the Kopaxy platform may send SMS messages related to customer enquiries and service communications.

By contacting a participating business via phone or submitting an enquiry, you consent to receive SMS communications related to your request.

SMS messages may be sent when:

  • A customer contacts a participating business and the call is missed

  • A customer replies to continue a conversation

  • A service-related update or response is required

Message frequency varies depending on customer interaction. Typically, messages are limited to responses related to a specific enquiry.

Message and data rates may apply.

You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you initiate contact again.

If you need assistance, reply HELP for support.

Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for operational support services is permitted. SMS opt-in data and consent will not be shared with third parties.

8. Sharing of Information

We do not sell personal information.

Information may be shared with trusted third parties only where necessary to:

  • Host and operate the platform

  • Process payments

  • Deliver communications

  • Provide analytics and security services

  • Comply with legal requirements

Some usage data may be collected through analytics services such as Google Analytics.

Publicly available business information sourced through third-party platforms may also be visible independently of Kopaxy.

9. Data Storage & International Transfers

Information may be stored and processed in various jurisdictions, including Australia, the United States, and other locations where our service providers operate.

We take reasonable steps to protect information against loss, misuse, and unauthorised access.

10. Data Retention

We retain personal information until you request its removal, unless retention is required for legal, regulatory, or operational reasons.

Requests for data deletion can be made at any time.

11. Children’s Privacy

Kopaxy services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

12. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw communication consent

Requests can be made using the contact details below.

13. Changes to This Policy

This Privacy Policy may be updated from time to time.

Material changes will be:

  • Posted on the website, and

  • Emailed to active subscribers

14. Contact Details

For privacy-related questions or requests, contact:

Octopus Team Pty Ltd
(trading as Kopaxy and No Ads Agency)

Address:

Unit 89/54–56 Christie St

St Leonards, NSW 2065

Australia

Copyright © - 2026 - All Rights Reserved

Kopaxy is operated by Octopus Team Pty Ltd (Australia), trading as Kopaxy and No Ads Agency.