Website & Inquiry Handling Platform for Local Service Businesses

Privacy Policy

Last updated: 28 August 2026

Kopaxy respects your privacy. This Privacy Policy explains how personal information is collected, used, and protected when you interact with websites and services powered by the Kopaxy platform.

Kopaxy is a website platform operated by Octopus Team Pty Ltd (Australia), trading as Kopaxy and No Ads Agency.

1. Who This Policy Applies To

This Privacy Policy applies to:

  • Local service businesses that visit, activate or use Kopaxy-managed websites or services

  • Visitors to the Kopaxy platform website (kopaxy.com)

  • Individuals who submit enquiries through a website or service powered by Kopaxy

This policy applies to Kopaxy’s current and future managed website and enquiry-handling services.

2. Data Controller

For the purposes of applicable data protection laws, the Data Controller is:

Octopus Team Pty Ltd (trading as Kopaxy and No Ads Agency)

3. Information We Collect

a) Information you provide

From local business owners:

  • Name

  • Business name

  • Email address

  • Phone number

  • Business address

  • Account and service-related information

  • Subscription and billing information

Payment details are processed securely by third-party payment providers and are not stored by Kopaxy, No Ads Agency, or Octopus Team Pty Ltd.

From website visitors submitting enquiries:

  • Name

  • Business name, where provided

  • Email address

  • Phone number

  • Message content

  • Files, photographs or other information voluntarily provided through a form

  • Any other information voluntarily submitted through an enabled chat or enquiry tool

b) Information collected automatically

We may automatically collect limited technical information, including:

  • IP address

  • Device and browser type

  • Pages visited and interactions

  • Referring URLs

  • Basic usage and performance data

This information helps maintain security, reliability, and service quality.

4. Communications & Consent

We may use the contact details you provide to send communications directly related to your enquiry, account, website activation, subscription, billing, support request or another service you have requested.

These transactional or service communications may include confirmations, enquiry follow-ups, activation updates, account notifications, billing notices and support responses.

Communication channels may include:

  • Email

  • SMS

  • Voice calls (including automated calls)

  • Messaging platforms supported by our systems

We may send marketing or promotional communications, such as service updates, optional upgrades or new features, only where you have separately agreed to receive them or where otherwise permitted by applicable law.

You can opt out at any time by:

  • Replying STOP to SMS messages

  • Using unsubscribe links in emails

  • Contacting us through our Support page

Opting out of marketing does not prevent us from sending essential transactional or service communications relating to an active service, account, payment or enquiry.

5. Automated and AI-Enabled Services

Kopaxy may use automated tools and, where enabled for a specific service, AI-enabled tools to:

  • Respond to enquiries

  • Handle inbound calls and messages

  • Send confirmations and follow-ups

  • Assist with service delivery

Some automated features may operate without immediate human review. They are not intended to provide trade, professional, emergency or safety-critical advice.

Kopaxy, No Ads Agency and Octopus Team Pty Ltd do not provide trade, or emergency advice. If urgent or safety-critical assistance is required, contact an appropriately licensed local professional or emergency service.

6. How Information Is Used

We use personal information to:

  • Provide and operate the Kopaxy platform

  • Activate and maintain websites

  • Process subscriptions and payments

  • Communicate with users

  • Improve system performance and reliability

  • Meet legal and regulatory obligations

7. SMS Communications

Kopaxy and participating businesses using the Kopaxy platform may send SMS messages directly related to customer enquiries and service communications.

These messages may be sent when:

  • A customer contacts a participating business and a missed-call response is enabled

  • A customer replies to continue an enquiry conversation

  • A service-related update or response is required

Message frequency varies according to the enquiry or service. Messages are normally limited to those directly related to the customer’s enquiry, account or requested service.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you initiate contact again or otherwise provide fresh consent where permitted by law.

If you need assistance, reply HELP for support.

Carriers are not liable for delayed or undelivered messages.

We do not share mobile numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers only where necessary to operate the platform, deliver communications or provide support.

8. Sharing of Information

We do not sell personal information.

Information may be shared with trusted third parties only where necessary to:

  • Host and operate the platform

  • Process payments

  • Deliver communications

  • Provide analytics and security services

  • Comply with legal requirements

Some usage data may be collected through analytics services such as Google Analytics.

Publicly available business information sourced through third-party platforms may also be visible independently of Kopaxy.

9. Data Storage & International Transfers

Information may be stored and processed in various jurisdictions, including Australia, the United States, and other locations where our service providers operate.

We take reasonable steps to protect information against loss, misuse, and unauthorised access.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage enquiries and accounts, meet legal, regulatory or operational requirements, resolve disputes and enforce our agreements.

You may request deletion of your personal information. We will consider the request and delete or de-identify information where appropriate, except where we are required or permitted to retain it.

11. Children’s Privacy

Kopaxy services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

12. Your Rights

You may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw marketing consent

To make a privacy request or complaint, contact us through the Kopaxy Support page at https://kopaxy.com/support.

We will consider privacy complaints and respond within a reasonable period.

13. Changes to This Policy

This Privacy Policy may be updated from time to time.

Material changes will be:

  • Posted on the website, and

  • Emailed to active subscribers

14. Contact Details

For privacy-related questions, requests or complaints, please contact us through the Kopaxy Support page at https://kopaxy.com/support or click on the Send us a message! button below.

Octopus Team Pty Ltd
(trading as Kopaxy and No Ads Agency)

Address:

Unit 89/54–56 Christie St

St Leonards, NSW 2065

Australia

Copyright © - 2026 - All Rights Reserved

Kopaxy is operated by Octopus Team Pty Ltd (Australia), trading as Kopaxy and No Ads Agency.